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Tag Archives: 7xx

Snom Lync Call Park support 7xx

Integrating the Lync Call Park service on a Snom 7xx series phone.

Snom phones allow you to capture a screenshot of the device’s LCD screen by browsing to: http://phoneIP/screen.bmp

  • LCD Screen:
    screen

The 710 I received was shipped with 8.8.2.8 UC firmware, which didn’t include the Call Park+Orbit Function:

8.8.2.8

Looking at the New Features & Fixes list (http://www.snom.com/en/your-personal-menu/snom-uc-edition-firmware-center/snom-uc-edition-front-desk/snom-uc-edition-88216-snom-7xx-only/), Call Park support on the 7xx phones was added in 8.8.2.13 and improved upon in 8.8.2.14.

The 8.8.3.X Beta (BToE) firmware site doesn’t show a 710 version available for download, but there is a “snom710-UC-8.8.3.201309090236-SIP-r.bin” on the download site. The 8.8.3.X firmware requires the Park+Orbit to be assigned to a function key.

8.8.3.x

  • Call comes in:
    8.8.3.x-ring
  • Call is answered:
    8.8.3.x-con
  • Function key is pressed and Orbit info is displayed on screen:
    8.8.3.x-park
  • Note: To retrieve a parked call the Orbit number must be dialed, repressing the function key will not retrieve the call.

I decided to deploy the current release version and found that the 8.8.2.16 firmware adds the Park+Orbit to the LCD call handling options and does not require a programmed function key.

  • Call comes in:
    8.8.2.16-ring
  • Call is answered (Park O is shown on the LCD):
    8.8.2.16-con
  • Park option is selected and Orbit info is displayed on screen:
    8.8.2.16-park
  • Call is retrieved by keying in the Orbit number and displays who retrieved the call:
    8.8.2.16-unpark
  • The display is updated if caller hangs up:
    8.8.2.16-hung
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