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Monthly Archives: January 2014

Lync Phone Edition Trusted Authorities Cache update – Jan 2014

Certificates for Lync Phone Edition TechNet article was updated Jan 7,2014 (http://technet.microsoft.com/en-us/library/gg398270). The Trusted Authorities Cache now includes DigiCert and a few more 2048-bit (Key Length) Root certificates.

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The January 2014 Lync Phone Edition (LPE) CU includes the updated list of trusted public certificates.
January 2014 CU for LPE (Aastra 6721ip/6725ip)
January 2014 CU for LPE (HP 4110/4120)
January 2014 CU for LPE (Polycom CX500/CX600/CX3000)
January 2014 CU for LPE (Polycom CX700 and LG-Nortel IP Phone 8540)

Prior to the January update, certificates issued from DigiCert had to be requested in the Legacy format to work with LPE. Jaap Wesselius’ blog post details this issue: http://www.jaapwesselius.com/2013/12/01/polycom-cx600-fail-to-login-after-certificate-renewal-on-lync-2013-edge-server/

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Lync 2013 SBA Front-End service fails to start

During a recent project deploying SBAs for Lync 2013, I came across an issue where the Lync Front-End service would not start.

The SBA was an AudioCodes Mediant 1000 SBA running version 1.1.12.0

Going through the Deployment Web GUI, the error would occur at “Start MCS Services”

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Looking at the Deployment Log, the Front-End (RTCSRV) service would timeout.

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Connecting to the SBA using RDP and reviewing Event logs showed:

  • System Event Log with Event ID: 7024

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  • Lync Server Event Log with Event ID: 50006

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  • Application Event Log with Event ID: 1000

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  • Windows Fabric Admin Event Log with Event ID: 2564

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The root issue was the Windows Fabric service would not stay running and seemed to be corrupt in the SBA image.

To Repair the Window Fabric Component:

  1. Stop Lync Services
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  2. Remove Windows Fabric application
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  3. Don’t Restart
  4. Install Windows Fabric *** C:\Sources\WindowsFabric
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  5. Restart Windows
  6. Confirm Windows Fabric Service starts
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  7. Confirm all the Lync Services start *** Lync Server Front_end will take a while to go from Starting to Start
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Looking at TechNet, the same issue was reported with an OfficeMaster SBA from Ferrari Electronic: http://social.technet.microsoft.com/Forums/en-US/81699c3a-969b-4e2a-acc5-2148537928d3/windows-fabric-host-service-and-rtcsvc-not-starting-on-lync-2013-sba?forum=lyncdeploy

Event Zero – Dossier for Lync IM (Part 4)

This is a multi-part article that goes through the Dossier for Lync product suite from Event Zero. If you would like to read the other parts in this series please go to:

The Dossier for Lync product suite allows environments using Microsoft Lync to gain in depth insight into the way Lync is being used in real time within an organization. https://www.eventzero.com/Dossier/

Dossier for Lync IM (Instant Messaging) extends the default reporting in Lync by providing true “Operational Awareness” to an organization with data about IM volume and use to advanced analytics. https://www.eventzero.com/Dossier/DossierforLyncIM/

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  • Dashboard:

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  • Recent IM Log:

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  • View All IM Conversations:

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  • View All IM Users:

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  • View All Power Lists for IM Conversations:

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  • View All Power Lists for IM Users:

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  • IMs In The Last 30 Days:

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  • Screen Shares In The Last 30 Days:

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  • File Shares In The Last 30 Days:

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  • Lync IM Power View:

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  • Report Center:

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  • Search:

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